At Footwear Fusion, we strive to provide our customers with high-quality sneakers and excellent service. If for any reason you are not satisfied with your purchase, our refund and return policy ensures a smooth and transparent process.

1. Eligibility for Returns

You may request a return or refund if:

• The item you received is defective, damaged, or incorrect.
• You are not satisfied with your purchase for other reasons, provided the item is in its original condition, unworn, unwashed, and with all original tags and packaging.

2. Return Window

You have 7 days from the date of delivery to request a return or refund.

• China: Return requests must be made within 7 days of receiving the product.
• International Markets: Return requests must also be made within 7 days of receiving the product, including the USA, Canada, UK, Ireland, France, Spain, and Germany.

3. How to Request a Return

To initiate a return or refund, you must use our website’s default return system or contact our customer service team at:

• Email: footwearfusion.store@gmail.com
• WhatsApp: +86 19907502872

Please provide your order number, reason for return, and photos (if applicable).

4. Return Shipping Costs

• Company Error: If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping costs.
• Customer Reason: If you are returning the product for other reasons (e.g., change of mind, wrong size), the customer is responsible for the return shipping charges.

5. Refund Process

Once we receive your returned item and verify its condition, we will process your refund.

• Refund Method: Refunds will be credited to your original method of payment.
• Processing Time: Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

6. Non-Refundable Items

Certain items are non-returnable and non-refundable, including but not limited to:

• Items that have been worn, damaged, or altered by the customer.
• Items returned without original packaging or tags.
• Sale or discounted items (unless defective or incorrect).

7. Delivery Times

• Inside China: Delivery times are estimated at 3-5 days.
• International Markets: Delivery times are estimated at 14-21 days depending on the destination.

8. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

9. Contact Us

If you have any questions about our return or refund policy, feel free to contact us at:

• Email: footwearfusion.store@gmail.com
• WhatsApp: +86 19907502872

Our customer service team is available every day from 9 AM to 6 PM (CST).

We appreciate your business and are committed to ensuring you have a great experience with Footwear Fusion!